Introduction
At ParcelWin, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines the types of information we collect, how we use it, and the measures we take to safeguard your data. By using our website, you agree to the practices described in this policy.
Information We Collect
1. Personal Information
We may collect personal information that you voluntarily provide to us when using our services. This includes:
- Tracking Information: When you use our tracking tool, you may provide tracking numbers, shipment details, and other related information.
- Contact Information: If you contact us for support or inquiries, we may collect your name, email address, and other contact details.
2. Non-Personal Information
We may also collect non-personal information automatically when you visit our website, such as:
- Usage Data: Information about your interactions with our website, including pages viewed, links clicked, and time spent on the site.
- Device Information: Details about the device and browser you use to access our website, including IP address, operating system, and browser type.
- Cookies: We use cookies and similar technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us recognize you and remember your preferences.
How We Use Your Information
We use the information we collect to:
- Provide and Improve Our Services: We use your tracking and usage data to deliver accurate parcel tracking results and to improve our platform’s functionality.
- Communicate with You: We may use your contact information to respond to your inquiries, provide support, or send important updates about our services.
- Analyze Website Performance: We analyze non-personal information to understand how our website is used and to enhance user experience.
- Ensure Security: We use information like IP addresses and device data to detect and prevent fraudulent activities and ensure the security of our platform.
Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:
- With Service Providers: We may share your data with trusted third-party service providers who assist us in operating our website and providing services to you. These providers are obligated to keep your information confidential and secure.
- For Legal Reasons: We may disclose your information if required by law or if we believe that such action is necessary to comply with legal obligations, protect our rights, or ensure the safety of our users.
Your Rights
You have the right to:
- Access and Update Your Information: You can request access to your personal information and ask us to update or correct any inaccuracies.
- Opt-Out of Communications: You can opt out of receiving marketing communications from us at any time by following the unsubscribe instructions in the emails we send.
- Delete Your Information: You can request that we delete your personal information, subject to certain legal obligations.
Security
We take the security of your information seriously and implement appropriate technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction.
Cookies
You can manage your cookie preferences through your browser settings. However, please note that disabling cookies may affect your ability to use certain features of our website.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically for any updates. The date of the latest revision will be indicated at the top of the policy.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at privacy@parcelwin.com.